Service Submission Caution: Given the surge in eclipse-related demand, we advise against sending equipment for service, updates, or repairs currently.
Increased Service Time: Many filter owners are revitalizing older equipment for the eclipse, resulting in extended service times exceeding 6 weeks for most repairs.
Service Process Complexity: The comprehensive service process includes unboxing, sorting, labeling, thorough testing, and personalized troubleshooting, leading to longer handling times.
New Filter Production Efficiency: Production of new filters is quicker due to batch processing and lacks the need for individualized handling.
Expect Longer Lead Times: As the October 14th, 2023 eclipse approaches, service lead times are expected to further increase.
No Advanced Replacement Offered: We encourage owners with operational filters to postpone service requests until after the eclipse.
Current Service and Repair Times (Subject to Demand Increase):
