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Service Submission Caution: Given the surge in eclipse-related demand, we advise against sending equipment for service, updates, or repairs currently.
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Increased Service Time: Many filter owners are revitalizing older equipment for the eclipse, resulting in extended service times exceeding 6 weeks for most repairs.
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Service Process Complexity: The comprehensive service process includes unboxing, sorting, labeling, thorough testing, and personalized troubleshooting, leading to longer handling times.
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New Filter Production Efficiency: Production of new filters is quicker due to batch processing and lacks the need for individualized handling.
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Expect Longer Lead Times: As the October 14th, 2023 eclipse approaches, service lead times are expected to further increase.
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No Advanced Replacement Offered: We encourage owners with operational filters to postpone service requests until after the eclipse.
Current Service and Repair Times (Subject to Demand Increase):
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Quark Electronics Repairs: 1-2 weeks.
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Other Quark Services: 6-8 weeks.
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Quantum Services: 3-6 months.
For Service Inquiries:
- Contact: service@daystarfilters.com.
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Image Degradation Notice: Filters over 10 years old commonly require service due to aging blocker and trimmer elements. Do not attempt self-repairs.
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Restoration Costs:
- Quantum SE/ATM: $995.00
- Quantum PE/UNI: $1995.00
- Quark: $115.00
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Heater Malfunction: Incorrect power supply use can damage heaters, with replacement and upgrade available for $995.00 plus shipping.
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Clean and Check Service: Offered at $250.00 with a 3-week turnaround.
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Etalon Upgrades: Available upon request. Contact Pete Reynolds at service@daystarfilters.com for details.
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User-Damaged Restoration: Terms and pricing for restoration due to user tampering available upon request.
Service Request Instructions:
- Remove only the outer metal plates of the filter, pack it securely, and ship it insured.
- Include a description of issues, contact information, and notify us via phone or email about the shipment.
- International owners should declare the item as "Defective equipment manufactured in the US" with a value of $200 for customs.
- Ship to DayStar Filters LLC
149 Northwest County Road OO
Warrensburg, MO 64093
Please note, turnaround times are subject to change based on increasing demand, and we appreciate your understanding during this busy period.
